Stuart Lake is based on the waterfront at Her Majesty’s Naval Base Portsmouth and Peter Bellamy is resident at HM Naval Base Devonport, Plymouth. Both Technical Service Engineers were marine engineering artificers and possess in-depth knowledge and experience of Royal Navy equipment, operations and support organisations.
Their daily activities are far from routine and are largely dictated by recommendations from the marine early failure detection centre in North Wales, the ships visiting the Naval Base and ships programmed maintenance periods.
They offer day to day support to ship’s staff and shore-based personnel, particularly those responsible for marine diesel engines, and advise upon all aspects of the Machine Care Plus® service. In particular they are able to resolve discrepancies in data recording, advise upon sampling procedures and documentation, obtain accurate feedback with respect to maintenance actions taken and secure background information and photographic images when appropriate. Regular visits to ships, office based enquiries and briefings, formal presentations, continuation training and local troubleshooting all help to ensure the smooth running of the Machine Care Plus® service.
This hands-on approach helps to win the “hearts and minds” of users which in turn raises the quality of data and information generated, the bedrock of the Machine Care Plus® service.